1. How can I cancel or change my order?

    We understand that travel plans can change. All requests for canceling or changing in schedule reached BAYNARU a minimum 3 business days in advance will be served with no charges.  Less than 3 business days, no refund or cancel. 

    Please go to My Menu > My Page > Contact Us.  Then, email us your name, last name, Order number, and let us know how you want us to help. 

  2. If I purchased multiple items on BAYNARU, can I receive partial cancel or refund?

    BAYNARU does not support partial cancel or refund.  We recommend you to cancel all orders and re-order.